Privacy Policy

Effective Date: July 1, 2025

Veteran Nexus ("Veteran Nexus," "we," "our," or "us") is committed to maintaining the trust and confidence of our clients and website users. This Privacy Policy explains the types of personal information we collect, how we use and protect it, and your rights regarding that information.

1. Collection of Personally Identifiable Information (PII)

We collect personal information only as necessary to provide and improve our services.

Types of Information Collected

Basic Identification: Full name and email address (used for registration, communication, and service access).
Phone Number: Used for real-time communication and coordination of services.

How Information is Collected

Directly submitted by users via website forms, consultations, or service-related communications.

Purpose of Collection

User Registration: To create and manage secure, personalized accounts.
Communication: To provide service updates, newsletters, and client support.
Service Fulfillment

2. SMS Messaging & Email Privacy

Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.
We do not sell or rent your contact information to third parties.
Your phone number and email are used strictly for service-related communications, including appointment reminders, claim updates, and follow-ups.
Message frequency varies based on engagement.
Standard message and data rates may apply. Reply STOP to unsubscribe.

3. Use of IP Addresses

We automatically collect IP addresses when users visit our site, www.veterannexus.org.

How We Use IP Data

Diagnostics: Troubleshoot server or performance issues.
Security: Prevent unauthorized access and enhance network protections.
Analytics: Analyze geographic and behavioral usage patterns.

Note: IP data is anonymized unless identification is required by law.

4. Use of Cookies

We use cookies to improve site functionality and personalize your experience.

Purpose of Cookies

Personalization: Save login details and user settings.
Performance: Monitor usage trends to improve content and features.
Marketing: Deliver relevant content based on browsing behavior.

Managing Cookies

You can disable cookies through your browser settings. However, doing so may limit functionality on our site.

5. Use of Personal Information

We use your information to:

Personalize Services: Tailor our offerings to your needs.
Communicate: Provide service updates and respond to inquiries.
Improve Services: Analyze site behavior to enhance features (in aggregate and anonymized form).

6. External Links

Our site may contain links to third-party websites. Veteran Nexus is not responsible for the privacy practices or content of external sites. Please review their policies independently.

7. Protected Health Information (PHI) Policy

Veteran Nexus may collect and use PHI while assisting veterans with VA disability claims.

Scope of PHI

Includes medical records, diagnoses, and related health information necessary for claim development.

Purpose of PHI Use

Build customized VA claim strategies.
Prepare claim documentation.

Collection & Handling

Directly submitted by users.

PHI collection is limited to what is necessary for services.
Access is restricted to authorized team members under strict confidentiality agreements.

Your Rights

Request access to your PHI.
Request corrections or deletions.

8. Addressing Compliance Concerns

If you have concerns regarding your privacy:

How to Contact Us

Email: support@veterannexus.org

We will investigate and address your concerns.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in law, technology, or services.

All updates will be posted at www.veterannexus.org/privacy-policy.
Continued use of our services implies agreement with the most current version.
We encourage you to check this page regularly.