Effective Date: July 1, 2025

 

Veteran Nexus ("Veteran Nexus," "we," "our," or "us"), or MD ELITE COACHING, INC, is committed to maintaining the trust and confidence of our clients and website users. This Privacy Policy explains the types of personal information we collect, how we use and protect it, and your rights regarding that information.

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Veteran Nexus may disclose Personal Data and other information as follows:

• Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

• Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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1. Collection of Personally Identifiable Information (PII)

We collect personal information only as necessary to provide and improve our services.

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Types of Information Collected

• Basic Identification: Full name and email address (used for registration, communication, and service access).

• Phone Number: Used for real-time communication and coordination of services.​

• Personal Information: Name, phone number, email address, mailing address, or other contact details.

• Usage Data: Information about how you use our website, services, or communications.

• Device Information: IP address, browser type, operating system, and other technical details.

 

How Information is Collected

• Directly submitted by users via website forms, consultations, or service-related communications.

 

Purpose of Collection

• To provide and improve our services.

• User Registration: To create and manage secure, personalized accounts.

• Communication: To provide service updates, newsletters, and client support with your consent. 

• To ensure compliance with applicable laws and regulations.

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2. SMS Messaging & Email Privacy

• By providing your phone number and by opting in for SMS communication, you consent to receive SMS messages related to our services.

• Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

• We do not sell or rent your contact information to third parties for marketing purposes. 

• Your phone number and email are used strictly for service-related communications, including appointment reminders, updates, and follow-ups.

• Message frequency varies based on engagement.

• Standard message and data rates may apply. Reply STOP to unsubscribe at any time.

 

3. Use of IP Addresses

We automatically collect IP addresses when users visit our site, www.veterannexus.org.

 

How We Use IP Data

• Diagnostics: Troubleshoot server or performance issues.

• Security: Prevent unauthorized access and enhance network protections.

• Analytics: Analyze geographic and behavioral usage patterns.

Note: IP data is anonymized unless identification is required by law.

 

4. Use of Cookies

We use cookies to improve site functionality and personalize your experience.

 

Purpose of Cookies

• Personalization: Save login details and user settings.

• Performance: Monitor usage trends to improve content and features.

• Marketing: Deliver relevant content based on browsing behavior.

 

Managing Cookies

You can disable cookies through your browser settings. However, doing so may limit functionality on our site.

 

5. Use of Personal Information

We use your information to:

• Personalize Services: Tailor our offerings to your needs.

• Communicate: Provide service updates and respond to inquiries.

• Improve Services: Analyze site behavior to enhance features (in aggregate and anonymized form).

 

6. External Links

Our site may contain links to third-party websites. Veteran Nexus is not responsible for the privacy practices or content of external sites. Please review their policies independently.

 

7. Protected Health Information (PHI) Policy

Veteran Nexus may collect and use PHI while assisting veterans with VA disability claims.

 

Scope of PHI

Includes medical records, diagnoses, and related health information necessary for claim development.

 

Purpose of PHI Use

• Build customized VA claim strategies.

• Prepare claim documentation.

 

Collection & Handling

• Directly submitted by users.

• PHI collection is limited to what is necessary for services.

• Access is restricted to authorized team members under strict confidentiality agreements.

 

Your Rights

• Request access to your PHI.

• Request corrections or deletions.

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8. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure.

 

9. Addressing Compliance Concerns

If you have concerns regarding your privacy:

 

How to Contact Us

• Email: support@veterannexus.org

We will investigate and address your concerns.

 

10. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in law, technology, or services.

• All updates will be posted at www.veterannexus.org/privacy-policy.

• Continued use of our services implies agreement with the most current version.

• We encourage you to check this page regularly.

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​All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.